Incident management

Incident management (hereinafter, the Practice) is the practice to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. The Practice relates to incident and service management. This Practice is a part of the ITIL practices.

Definitions

According to the ITIL Foundation 4e by Axelos,

Incident management. The practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.