Capacity and performance management practice

Capacity and performance management practice (hereinafter, the Practice) is the practice to ensure that services achieve agreed and expected performance levels, satisfying current and future demand in a cost-effective way. The Practice relates to capacity, performance, and service management. This Practice is a part of the ITIL practices.

Definitions

According to the ITIL Foundation 4e by Axelos,

Capacity and performance management practice. The practice of ensuring that services achieve agreed and expected performance levels, satisfying current and future demand in a cost-effective way.