Quality function deployment

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Quality function deployment (QFD) involves developing a matrix that includes customer preferences and engineering product attributes. A QFD matrix allows a firm to analyze quantitatively the relationship between customer needs and design attributes.


Definition

According to Managing Quality by Foster (6th edition),

Quality function deployment (QFD). QFD involves developing a matrix that includes customer preferences and engineering product attributes. A QFD matrix allows a firm to analyze quantitatively the relationship between customer needs and design attributes.

According to Juran's Quality Handbook by Defeo (7th edition),

Quality function deployment. A valuable tool for collecting and organizing the required information needed to complete the operational quality planning process.
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