Cost of poor quality

Cost of poor quality (COPQ) is the costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs.

Definition

According to Juran's Quality Handbook by Defeo (7th edition),

Cost of poor quality (COPQ). The costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs.