Total Quality Management

From CNM Wiki
Revision as of 12:06, 12 July 2020 by EshwaN (talk | contribs)
Jump to: navigation, search

Total Quality Management (TQM) are emphasises the need for the whole company to manage quality at every stage of the company.

Definitions

According to the Corporate Strategy by Lynch (4th edition),

Total Quality Management (TQM). Emphasises the need for the whole company to manage quality at every stage of the company.

According to the Strategic Management by Parnell (4th edition),

Total Quality Management (TQM). A broad-based program designed to improve product and service quality and to increase customer satisfaction by incorporating a holistic commitment to quality as seen through the eyes of the customer.
Retrieved from "https://pravka.bskol.com/w/index.php?title=Total_Quality_Management&oldid=52999"