Total Quality Management

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Total Quality Management (TQM) are emphasises the need for the whole company to manage quality at every stage of the company.

Definitions

According to the Corporate Strategy by Lynch (4th edition),

Total Quality Management (TQM). Emphasises the need for the whole company to manage quality at every stage of the company.

According to the Strategic Management by Parnell (4th edition),

Total Quality Management (TQM). A broad-based program designed to improve product and service quality and to increase customer satisfaction by incorporating a holistic commitment to quality as seen through the eyes of the customer.

According to Managerial Accounting by Braun, Tietz (5th edition),

Total Quality Management (TOM). A management philosophy of delighting customers with superior products and services by continually setting higher goals and improving the performance of every business function.
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