Problem management practice

Problem management practice (hereinafter, the Practice) is the practice to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors. This Practice is a part of the ITIL practices.

Definitions

According to the ITIL Foundation 4e by Axelos,

Problem management practice. The practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.