Capacity and performance management practice
Capacity and performance management practice (hereinafter, the Practice) is the practice to ensure that services achieve agreed and expected performance levels, satisfying current and future demand in a cost-effective way. This Practice is a part of the ITIL practices.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Capacity and performance management practice. The practice of ensuring that services achieve agreed and expected performance levels, satisfying current and future demand in a cost-effective way.
