User contributions
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- 06:05, 5 June 2020 (diff | hist) . . (+281) . . N Computer-based training (Created page with "Computer-based training are the training classes that are usually online. ==Definition== According to Managing Quality by Foster (6th edition), :Computer-based trai...") (current)
- 06:03, 5 June 2020 (diff | hist) . . (+300) . . N Computer-aided testing (Created page with "Computer-aided testing (CAT) is technology for conducting tests or examinations. ==Definition== According to Managing Quality by Foster (6th edition), :Computer-aid...") (current)
- 06:00, 5 June 2020 (diff | hist) . . (+456) . . N Computer-aided inspection (Created page with "Computer-aided inspection (CAI) is a system for performing inspection through the use of technology. For example, some systems use infrared to detect defects. ==Definitio...") (current)
- 05:58, 5 June 2020 (diff | hist) . . (+316) . . N Computer-aided design (Created page with "Computer-aided design (CAD) system is a system for digitally developing product designs. ==Definition== According to Managing Quality by Foster (6th edition), :Comp...") (current)
- 05:57, 5 June 2020 (diff | hist) . . (+314) . . N Component reliability (Created page with "Component reliability is the propensity for a part to fail over a given time. ==Definition== According to Managing Quality by Foster (6th edition), :Component relia...") (current)
- 05:56, 5 June 2020 (diff | hist) . . (+351) . . N Complementary products (Created page with "Complementary products are products that use similar technologies and can coexist in a family of products. ==Definition== According to Managing Quality by Foster (6th e...") (current)
- 05:55, 5 June 2020 (diff | hist) . . (+291) . . N Complaint-recovery process (Created page with "Complaint-recovery process are process associated with resolving complaints. ==Definition== According to Managing Quality by Foster (6th edition), :Complaint-recove...")
- 05:54, 5 June 2020 (diff | hist) . . (+348) . . N Compensate (Created page with "Compensate is (1) To pay or remunerate for some work; (2) to make up for some lack of ability or acuity. ==Definition== According to Managing Quality by Foster (6th edi...") (current)
- 05:50, 5 June 2020 (diff | hist) . . (+228) . . N Common cause variation (Created page with "Common cause variation is a random variation. ==Definition== According to Managing Quality by Foster (6th edition), :Common cause variation. Random variation. [...") (current)
- 05:49, 5 June 2020 (diff | hist) . . (+402) . . N Closed-loop corrective action (Created page with "Closed-loop corrective action is the process of ensuring that data and customer feedback are used to improve processes and service. ==Definition== According to Managing...") (current)
- 05:49, 5 June 2020 (diff | hist) . . (+260) . . N Clickstream (Created page with "Clickstream is the path customers use to navigate Web sites. ==Definition== According to Managing Quality by Foster (6th edition), :Clickstream. The path customer...") (current)
- 05:41, 5 June 2020 (diff | hist) . . (+264) . . N Churn reduction (Created page with "Churn reduction is a process for reducing customer defections. ==Definition== According to Managing Quality by Foster (6th edition), :Churn reduction. A process f...") (current)
- 05:40, 5 June 2020 (diff | hist) . . (+399) . . N Check sheets (Created page with "Check sheets are data-gathering tools that can be used in forming histograms. The check sheets can be either tabular or schematic. ==Definition== According to Managing...") (current)
- 05:33, 5 June 2020 (diff | hist) . . (+450) . . N Cause-and-effect (Created page with "Cause-and-effect (or fishbone diagram or Ishikawa diagram) is a diagram designed to help workers focus on the causes of a problem rather than the symptoms. ==Definition==...") (current)
- 05:33, 5 June 2020 (diff | hist) . . (+309) . . N Certification audits (Created page with "Certification audits are audits relating to registration (e.g., ISO 9000 audits). ==Definition== According to Managing Quality by Foster (6th edition), :Certifi...") (current)
- 05:24, 5 June 2020 (diff | hist) . . (+394) . . N Change (Created page with "Change is in the context of quality management, change means to move from one state of operation to another state of operation. ==Definition== According to Managing Qua...")
- 05:23, 5 June 2020 (diff | hist) . . (+4) . . Champion (current)
- 05:22, 5 June 2020 (diff | hist) . . (+232) . . N Champion (Created page with "Champion is a sponsor of a six sigma project. ==Definition== According to Managing Quality by Foster (6th edition), :Champion. Sponsor of a Six Sigma project....")
- 05:21, 5 June 2020 (diff | hist) . . (+488) . . N Chain of customers (Created page with "Chain of customers is a philosophy that espouses the idea that each worker's "customer" is the next worker in the chain of people that produces a finished product or servi...") (current)
- 05:18, 5 June 2020 (diff | hist) . . (+354) . . N Categorizing (Created page with "Categorizing is the act of placing strengths and weaknesses into categories in generic internal assessment. ==Definition== According to Managing Quality by Foster (6th...") (current)
- 05:16, 5 June 2020 (diff | hist) . . (+324) . . N Catchball (Created page with "Catchball is a term used to describe the iterative nature of the Hoshin planning process. ==Definition== According to Managing Quality by Foster (6th edition), :[...")
- 05:15, 5 June 2020 (diff | hist) . . (+161) . . Capability
- 05:14, 5 June 2020 (diff | hist) . . (+340) . . N Business case (Created page with "Business case is a mechanism used in six sigma and reengineering to outline a basis for improvement. ==Definition== According to Managing Quality by Foster (6th edition...")
- 05:14, 5 June 2020 (diff | hist) . . (+302) . . N C chart (Created page with "C chart is a chart used to monitor the number of defects in a production process. ==Definition== According to Managing Quality by Foster (6th edition), :C chart....") (current)
- 05:13, 5 June 2020 (diff | hist) . . (+442) . . N Black belt (Created page with "Black belt is a designation given to someone who has completed intensive quality training and has demonstrated results from one or more major projects. ==Definition== Acc...") (current)
- 05:12, 5 June 2020 (diff | hist) . . (+301) . . N Best of the best (Created page with "Best of the best are benchmarks who exhibit best in the world performance levels. ==Definition== According to Managing Quality by Foster (6th edition), :Best of the...") (current)
- 05:11, 5 June 2020 (diff | hist) . . (+309) . . N Best in class (Created page with "Best in class are benchmarks who exhibit performance that is better than competitors. ==Definition== According to Managing Quality by Foster (6th edition), :Best in...") (current)
- 05:09, 5 June 2020 (diff | hist) . . (+274) . . Benchmarking
- 05:08, 5 June 2020 (diff | hist) . . (+286) . . Benchmark (current)
- 05:01, 5 June 2020 (diff | hist) . . (+490) . . N Bathtub-shaped hazard function (Created page with "Bathtub-shaped hazard function is a reliability model that shows that products are more likely to fail either very early in their useful life or very late in their useful...") (current)
- 05:01, 5 June 2020 (diff | hist) . . (+603) . . N Basic seven (Created page with "Basic seven (B7) are tools of quality. The fundamental methods for gathering and analyzing quality-related data. They include fishbone diagrams, histograms, Pareto analyse...") (current)
- 04:59, 5 June 2020 (diff | hist) . . (+274) . . N Baselining (Created page with "Baselining is the process of monitoring internal metrics over time. ==Definition== According to Managing Quality by Foster (6th edition), :Baselining. The process...") (current)
- 04:59, 5 June 2020 (diff | hist) . . (+408) . . N Baldrige-qualified (Created page with "Baldrige-qualified is a term used by firms that have been granted a site visit by the judges in the Malcolm Baldrige Award competition. ==Definition== According to Mana...") (current)
- 04:58, 5 June 2020 (diff | hist) . . (+478) . . N Baldrige-lite (Created page with "Baldrige-lite is a term used to depict states' quality award programs using the same criteria as the Malcolm Baldrige Award, but with a simplified process or application....") (current)
- 04:57, 5 June 2020 (diff | hist) . . (+196) . . Balanced scorecard
- 04:56, 5 June 2020 (diff | hist) . . (+251) . . N Award audits (Created page with "Award audits are site visits relating to award programs. ==Definition== According to Managing Quality by Foster (6th edition), :Award audits. Site visits relating...") (current)
- 04:55, 5 June 2020 (diff | hist) . . (+292) . . N Attrition (Created page with "Attrition is reducing headcount by not hiring replacements when people quit. ==Definition== According to Managing Quality by Foster (6th edition), :Attrition. Red...")
- 04:54, 5 June 2020 (diff | hist) . . (+438) . . N Assurance (Created page with "Assurance is a dimension of service quality that refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence. ==Definition== Accor...")
- 04:54, 5 June 2020 (diff | hist) . . (+218) . . N Attribute (Created page with "Attribute is a binomial state of being. ==Definition== According to Managing Quality by Foster (6th edition), :Attribute. A binomial state of being. Category:...") (current)
- 04:53, 5 June 2020 (diff | hist) . . (+305) . . N Appraisal costs (Created page with "Appraisal costs are expenses associated with the direct costs of measuring quality. ==Definition== According to Managing Quality by Foster (6th edition), :Appraisal...")
- 04:52, 5 June 2020 (diff | hist) . . (+500) . . N Annuity relationship (Created page with "Annuity relationship is the relationship that occurs when a business receives many repeat purchases from a customer. The income is received steadily over time from a singl...") (current)
- 04:51, 5 June 2020 (diff | hist) . . (+580) . . N Andon (Created page with "Andon is a Japanese term that refers to the warning lights on an assembly line that light up when a defect occurs. When the lights go on, the assembly line is usually stop...") (current)
- 04:50, 5 June 2020 (diff | hist) . . (+288) . . N Analyze phase (Created page with "Analyze phase is six sigma phase in which the collected data are analyzed. ==Definition== According to Managing Quality by Foster (6th edition), :Analyze phase. S...") (current)
- 15:09, 4 June 2020 (diff | hist) . . (+367) . . N After-sale service (Created page with "After-sale service is any service provided to the customer after the customer has purchased a product or service. ==Definition== According to Managing Quality by Foste...") (current)
- 15:08, 4 June 2020 (diff | hist) . . (+269) . . N Alignment (Created page with "Alignment is consistency between strategy and operational plans. ==Definition== According to Managing Quality by Foster (6th edition), :Alignment. Consistency be...") (current)
- 15:07, 4 June 2020 (diff | hist) . . (+381) . . N Affinity diagram (Created page with "Affinity diagram is a tool used to help groups identify the common themes that are associated with a particular problem. ==Definition== According to Managing Quality b...")
- 15:07, 4 June 2020 (diff | hist) . . (+391) . . N Aesthetics (Created page with "Aesthetics is a dimension of quality that refers to subjective sensory characteristics such as taste, sound, look, and smell. ==Definition== According to Managing Qual...") (current)
- 15:05, 4 June 2020 (diff | hist) . . (+516) . . N Actively solicited customer feedback (Created page with "Actively solicited customer feedback are proactive methods for obtaining customer feedback, such as calling customers on the telephone or inviting customers to participate...") (current)
- 15:05, 4 June 2020 (diff | hist) . . (+391) . . N Activity network diagram (Created page with "Activity network diagram is also known as a PERT diagram, an activity network diagram is a tool used in controlling projects. ==Definition== According to Managing Qual...") (current)
- 15:01, 4 June 2020 (diff | hist) . . (+361) . . N Active data gathering (Created page with "Active data gathering is a method for gathering data that involves approaching respondents to get information. ==Definition== According to Managing Quality by Foster (...") (current)
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