User contributions
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- 07:25, 5 June 2020 (diff | hist) . . (+338) . . N Define phase (Created page with "Define phase is the first phase of the six sigma process in which a six sigma project is chartered. ==Definition== According to Managing Quality by Foster (6th edition)...") (current)
- 07:24, 5 June 2020 (diff | hist) . . (+340) . . N Defects per unit (Created page with "Defects per unit (DPU) is an overall average of number of defects occurring in a particular product. ==Definition== According to Managing Quality by Foster (6th edition...") (current)
- 07:19, 5 June 2020 (diff | hist) . . (+324) . . N Defects per million opportunities (Created page with "Defects per million opportunities (DPMO) is a six sigma measure of the goodness of a product. ==Definition== According to Managing Quality by Foster (6th edition), :[...") (current)
- 07:18, 5 June 2020 (diff | hist) . . (+270) . . N Deduction (Created page with "Deduction is an approach to theory development based on modeling. ==Definition== According to Managing Quality by Foster (6th edition), :Deduction. An approach to...") (current)
- 07:18, 5 June 2020 (diff | hist) . . (+237) . . N Dashboards (Created page with "Dashboards are tools for easily tracking metrics. ==Definition== According to Managing Quality by Foster (6th edition), :Dashboards. Tools for easily tracking met...") (current)
- 07:17, 5 June 2020 (diff | hist) . . (+400) . . N Customer retention (Created page with "Customer retention is the percentage of customers who return to a service provider or continue to purchase a manufactured product. ==Definition== According to Managing...")
- 07:15, 5 June 2020 (diff | hist) . . (+371) . . N Customer-relationship management system (Created page with "Customer-relationship management systems (CRMSs) are Computerized systems for managing customer-related information. ==Definition== According to Managing Quality by Fos...")
- 07:14, 5 June 2020 (diff | hist) . . (+392) . . N Customer-relationship management (Created page with "Customer-relationship management is a view of the customer that asserts the customer is a valued asset that should be managed. ==Definition== According to Managing Qual...")
- 07:13, 5 June 2020 (diff | hist) . . (+339) . . N Customer-related results (Created page with "Customer-related results are outcomes that indicate customer satisfaction with a product or service. ==Definition== According to Managing Quality by Foster (6th edition...") (current)
- 07:12, 5 June 2020 (diff | hist) . . (+322) . . N Customer-related ratios (Created page with "Customer-related ratios is performance measures that have to do with customer satisfaction. ==Definition== According to Managing Quality by Foster (6th edition), :C...") (current)
- 07:11, 5 June 2020 (diff | hist) . . (+478) . . N Customer rationalization (Created page with "Customer rationalization is the process of reaching an agreement between marketing and operations as to which customers add the greatest advantage and profits over time....") (current)
- 07:08, 5 June 2020 (diff | hist) . . (+379) . . N Customer perceptions (Created page with "Customer perceptions refers to (1) How customers view products or services; (2) the second part of the SERVQUAL survey. ==Definition== According to Managing Quality...") (current)
- 07:06, 5 June 2020 (diff | hist) . . (+390) . . N Customer future needs projection (Created page with "Customer future needs projection is predicting the future needs of customers and designing products that satisfy those needs. ==Definition== According to Managing Quali...") (current)
- 07:05, 5 June 2020 (diff | hist) . . (+381) . . N Customer expectations (Created page with "Customer expectations refers to (1) What customers expect from a service provider; (2) a part of the SERVQUAL questionnaire. ==Definition== According to Managing Qualit...") (current)
- 07:03, 5 June 2020 (diff | hist) . . (+336) . . N Customer-driven quality (Created page with "Customer-driven quality is a term that refers to a proactive approach to satisfying customer needs. ==Definition== According to Managing Quality by Foster (6th edition)...") (current)
- 07:02, 5 June 2020 (diff | hist) . . (+315) . . N Customer defections (Created page with "Customer defections is the number of customers who do not repeat with a particular firm. ==Definition== According to Managing Quality by Foster (6th edition), :Cust...") (current)
- 07:01, 5 June 2020 (diff | hist) . . (+512) . . N Customer coproduction (Created page with "Customer coproduction is the participation of a customer in the delivery of a service product. For example, in many restaurants it is not uncommon for customers to fill th...") (current)
- 07:00, 5 June 2020 (diff | hist) . . (+472) . . N Customer contact (Created page with "Customer contact is a characteristic of services that notes that customers tend to be more involved in the production of services than they are in manufactured goods. ==D...") (current)
- 06:59, 5 June 2020 (diff | hist) . . (+338) . . N Customer benefits package (Created page with "Customer benefits package (CBP) is the package of tangibles and intangibles that make up a service. ==Definition== According to Managing Quality by Foster (6th edition)...") (current)
- 06:57, 5 June 2020 (diff | hist) . . (+276) . . N Customer (Created page with "Customer is the receiver of the goods or services that are produced. ==Definition== According to Managing Quality by Foster (6th edition), :Customer. The receiver...")
- 06:56, 5 June 2020 (diff | hist) . . (+6) . . Managing Quality by Foster (6th edition)
- 06:55, 5 June 2020 (diff | hist) . . (+294) . . N Cross-training (Created page with "Cross-training is teaching a person how to perform tasks in more than one job. ==Definition== According to Managing Quality by Foster (6th edition), :[[Cross-training]...")
- 06:53, 5 June 2020 (diff | hist) . . (+313) . . N Cross-functional teams (Created page with "Cross-functional teams are teams with members from differing departments and vocations. ==Definition== According to Managing Quality by Foster (6th edition), :Cross...")
- 06:52, 5 June 2020 (diff | hist) . . (+390) . . N Criticality (Created page with "Criticality is a term that refers to how often a failure will occur, how easy it is to diagnose, and whether it can be fixed. ==Definition== According to Managing Quali...") (current)
- 06:51, 5 June 2020 (diff | hist) . . (+409) . . N Critical success factors (Created page with "Critical success factors are metrics that companies monitor to determine whether their improvement efforts are having positive effects. ==Definition== According to Mana...") (current)
- 06:50, 5 June 2020 (diff | hist) . . (+188) . . N Cpk (Created page with "Cpk is capability index. ==Definition== According to Managing Quality by Foster (6th edition), :Cpk. Capability index. Category: Quality ManagementCategor...") (current)
- 06:49, 5 June 2020 (diff | hist) . . (+330) . . N Cost-benefits analysis (Created page with "Cost-benefits analysis(CBA) is an analysis to determine the efficacy of a proposed improvement. ==Definition== According to Managing Quality by Foster (6th edition),...") (current)
- 06:47, 5 June 2020 (diff | hist) . . (+338) . . N Core processes (Created page with "Core processes is self-identified processes that are central to the organization and its customers. ==Definition== According to Managing Quality by Foster (6th edition)...") (current)
- 06:46, 5 June 2020 (diff | hist) . . (+207) . . Core values (current)
- 06:44, 5 June 2020 (diff | hist) . . (+326) . . N Conversion process (Created page with "Conversion process is aligning the inputs of a process together to form a product or service. ==Definition== According to Managing Quality by Foster (6th edition), :[...") (current)
- 06:43, 5 June 2020 (diff | hist) . . (+370) . . N Control vs breakthrough (Created page with "Control vs breakthrough is Juran's method for distinguishing between large-scale change and continuous improvement. ==Definition== According to Managing Quality by Fost...") (current)
- 06:42, 5 June 2020 (diff | hist) . . (+250) . . Control process (current)
- 06:28, 5 June 2020 (diff | hist) . . (+1) . . Complaint-recovery process (current)
- 06:25, 5 June 2020 (diff | hist) . . (+409) . . N Consultant audits (Created page with "Consultant audits are inspections that are performed by consultants to determine how an organization should be changed for improvement. ==Definition== According to Mana...") (current)
- 06:24, 5 June 2020 (diff | hist) . . (+347) . . N Contact personnel (Created page with "Contact personnel are the people at the "front lines" who interact with the public in a service setting. ==Definition== According to Managing Quality by Foster (6th edi...") (current)
- 06:23, 5 June 2020 (diff | hist) . . (+255) . . N Control charts (Created page with "Control charts are tools for monitoring process variation. ==Definition== According to Managing Quality by Foster (6th edition), :Control charts. Tools for monito...") (current)
- 06:22, 5 June 2020 (diff | hist) . . (+7) . . Managing Quality by Foster (6th edition)
- 06:20, 5 June 2020 (diff | hist) . . (+2) . . Control plan (current)
- 06:20, 5 June 2020 (diff | hist) . . (-2) . . Control plan
- 06:20, 5 June 2020 (diff | hist) . . (+462) . . N Control plan (Created page with "Control plan is the part of the quality management system that outlines how quality control activities will be performed. This is a requirement for ISO 9000. ==Defini...")
- 06:19, 5 June 2020 (diff | hist) . . (+310) . . N Control phase (Created page with "Control phase is a six sigma phase in which improved process performance is monitored. ==Definition== According to Managing Quality by Foster (6th edition), :Contro...") (current)
- 06:17, 5 June 2020 (diff | hist) . . (+423) . . N Control factors (Created page with "Control factors are variables in a Taguchi experiment that are under the control of the operator, including temperature or type of ingredient. ==Definition== According to...") (current)
- 06:16, 5 June 2020 (diff | hist) . . (+225) . . N Contrition (Created page with "Contrition is remorse for error or mistake. ==Definition== According to Managing Quality by Foster (6th edition), :Contrition. Remorse for error or mistake. Ca...") (current)
- 06:14, 5 June 2020 (diff | hist) . . (+418) . . N Contingency theory (Created page with "Contingency theory is a theory that presupposes there is no theory or method for operating a business that can be applied in all instances. ==Definition== According to ...") (current)
- 06:13, 5 June 2020 (diff | hist) . . (+368) . . N Consumer's risk (Created page with "Consumer's risk is the risk of receiving a shipment of poor quality product and believing that it is good quality. ==Definition== According to Managing Quality by Foste...") (current)
- 06:12, 5 June 2020 (diff | hist) . . (+516) . . N Consumer Product Safety Commission (Created page with "Consumer Product Safety Commission (CPSC) is an independent federal regulatory agency that helps keep American families safe by reducing the risk of injury or death from c...") (current)
- 06:10, 5 June 2020 (diff | hist) . . (+440) . . N Conformance (Created page with "Conformance is a dimension of quality that refers to the extent to which a product lies within an allowable range of deviation from its specification. ==Definition== Acco...") (current)
- 06:09, 5 June 2020 (diff | hist) . . (+764) . . N Concurrent engineering (Created page with "Concurrent engineering is the simultaneous performance of product design and process design. Typically, concurrent engineering involves the formation of cross-functional t...") (current)
- 06:07, 5 June 2020 (diff | hist) . . (-7) . . Managing Quality by Foster (6th edition)
- 06:06, 5 June 2020 (diff | hist) . . (+364) . . N Concept design (Created page with "Concept design is the process of determining which technologies and processes will be used to produce a product. ==Definition== According to Managing Quality by Foster...")
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