Effectiveness
Effectiveness. The degree to which an enterprise does those activities that result in achieving its goals. In other words, effectiveness is the measure of how an enterprise meets the needs of its clientele or customers.
Definitions
According to Organizational Behavior by Robbins and Judge (17th edition),
- Effectiveness. The degree to which an organization meets the needs of its clientele or customers.
Related concepts
- Performance. The end result of an activity.
- Efficiency is the degree to which an enterprise gets the most outputs from the least amount of inputs.
Efficiency is doing things right; effectiveness is doing the right things. -- Peter Drucker, management consultant
