CNMCyber Office Hours

CNMCyber Office Hours (hereinafter, the Series) is the series of CNMCyber office hours (hereinafter, the Events), which are CNMCyber events that those members of CNMCyber Team who seek for data (hereinafter, the Interviewers) initiate to gather data from those members of CNMCyber Team who hold the sought data and make decisions about that (hereinafter, the Interviewees).

Using the Series, incumbents of CNMCyber jobs collect requirements from staffers of CNMCyber Office and/or CNMCyber Customer. The requirements gathered during office hours should lead to the creation and development of relevant wiki pages.

Purpose

The purpose of the CNMCyber Office Hours Event is to:

1. provide a platform for CNMCyber members to ask questions related to CNMCyber jobs
2. collect requirements from CNMCyber Team and/or CNMCyber Customer
3. result in development of wiki product pages through the information gathered during the event.

Organizing

Scheduling

The Events are scheduled per request. When the Interviewer requests the Interviewee to respond to the questions, the Interviewer indicates his or her preferred timing, if any. The Interviewee chooses to answer those questions with or without the Interviewer.

Potential interviewees are required to indicate their availability in advance. For instance the customer (Gary) is available on Wednesdays and Thursdays from 10am EDT to 2pm EDT.

If an interviewer has pressing inquiries, they should forward those questions to the interviewee, who will then record a video response in their own available time.

Host

The CNMCyber Office Hours host is the interviewer for events that the interviewee and the interviewer are both present while in events the interviewer is not present (specifically, those events the interviewee records on their own), the interviewee assumes the role of the host for those events

Participants

The Interviewee organizes the Event. He or she may or may not invite the Interviewer or anyone else to join the Event as another speaker and/or host the Event. The other guests have opportunities to ask questions and provide the speakers with their comments via chat of the Event's stream.

Outreach channels

Regarding the announcement and communication Channels,

1. • When it is launched, CNM Social Office hours channel;
   • The CNMCyber Meetup group; Participants who join through the meetup group will receive prior notification that they will participate in the event via live streaming. If they wish to participate as members, they must attend the CNMCyber Welcome session as a prerequisite.

Standing operating procedures

To organize the event, you need to follow SOP at CNMCyber event and:

Prior to the event, you need to:

1. Generate relevant question that needs to be addresses in the CNMCyber Office Hours event. The questions need to assist the interviewer in understanding;
   1. What the project is;
   2. Why the project needs to be developed;
   3. Goal of the project;
   4. Deliverables of the project;
   5. Expectations of the customers;
2. Contact CNMCyber Customer or a member of CNMCyber Team from whom you wish to collect requirements from.
3. Share the questions with the CNMCyber Customer and/or CNMCyber Team member to be interviewed.
4. Agree with the interviewee i.e. the CNMCyber Customer or CNMCyber Team whether the event will be live or the CNMCyber Customer or CNMCyber Team will host the CNMCyber Office Hours event alone in response to the questions shared and publish the recording on CNM Cyber YouTube channel
5. Agree on the time and date when the event will take place when both parties mutually agree to attend the event.

During the event (for live events);

1. Be not only a participant but also the host of the event, it include:
   1. connect to the meeting at least 5 minutes before it begins;
   2. switch on the recording of the meeting in CNM Jitsi and in a second another program (more about how to record meetings);
   3. welcome the interviewee and any other participants;
   4. let participants know that the meeting is being recorded;
   5. state the topic of discussion and allow the interviewee explain more about the topic
   6. Ask the previously generated questions one by one allowing the interviewer time to answer as well as asking any follow-up questions.
   7. Conclude the event

After the meeting, you need to:

1. Publish the recording on our CNM Cyber YouTube channel and on CNM AVideo https://tube.cnmcyber.com/. You also should write a description of the video: when you write a description for YouTube, you shouldn't add links to Wiki and to Meetup, but you can add it on AVideo;
2. Transfer the requirements generated from the office hours to the relevant wiki product pages.
3. Create a script stating the key points that were discussed in the office hours event.

Scope

The scope of a project plays a critical role in understanding and defining the specific requirements and objectives of a project. During office hours, the primary focus is to gather essential information about what needs to be achieved through each project. This information gathering process directly influences the scope of the project.

During office hours event, the following needs to be determined;

• Project Boundaries: Office hours allow project customer/stakeholders to identify the boundaries of the project. This involves clarifying what will be included in the project's deliverables and what will be excluded.
• Define deliverables and objectives: During office hour both the contractor and the customer are expected to have a shared understanding of a clear and well-defined deliverables of what will be accomplished upon project completion.

See also

• https://leanb2bbook.com/blog/customer-insights-from-customer-interviews/
• https://www.oberlo.com/blog/customer-interviews