Assertiveness
Assertiveness this is the ability to verbalize a series of "rights" that belong to every employee. Some of these "rights" include: the right to say no, the right to express feelings and ideas, and the right to ask for information. The opposite of assertiveness is a lack of assertiveness, which is considered as one of the Dirty Dozen of Human Factors.
Definitions
Acording to FAA AC 120-72
- Assertiveness. The ability to verbalize a series of “rights” that belong to every employee. Some of these “rights” include: the right to say no, the right to express feelings and ideas, and the right to ask for information.
