Emotional intelligence
Revision as of 09:25, 3 June 2020 by MariamKhalid (talk | contribs)
Emotional intelligence (hereinafter, the Ability) is the ability to detect and to manage emotional cues and information.
Definitions
According to Organizational Behavior by Robbins and Judge (17th edition),
- Emotional intelligence. The ability to detect and to manage emotional cues and information.
According to Management by Robbins and Coulter (14th edition),
- Emotional intelligence. The ability to notice and to manage emotional cues and information.
Related concepts
- Emotional dissonance. Inconsistencies between the emotions people feel and the emotions they project.
- Surface acting. Hiding one's inner feelings and forgoing emotional expressions in response to display rules.
- Deep acting. Trying to modify one's true inner feelings based on display rules.
- Mindfulness. Objectively and deliberately evaluating the emotional situation in the moment.
