Perceived quality
Revision as of 09:10, 6 June 2020 by Kevmwangi (talk | contribs) (Created page with "Perceived quality is a dimension of quality identified by David Garvin that refers to a subjective assessment of a product's quality based on criteria defined by the obser...")
Perceived quality is a dimension of quality identified by David Garvin that refers to a subjective assessment of a product's quality based on criteria defined by the observer.
Definition
According to Managing Quality by Foster (6th edition),
- Perceived quality. A dimension of quality identified by David Garvin that refers to a subjective assessment of a product's quality based on criteria defined by the observer.
