Process benchmarking
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Process benchmarking is a type of benchmarking that focuses on the observation of business processes, including process flows, operating systems, process technologies, and the operation of target firms or departments.
Definition
According to Managing Quality by Foster (6th edition),
- Process benchmarking. A type of benchmarking that focuses on the observation of business processes, including process flows, operating systems, process technologies, and the operation of target firms or departments.
