Responsiveness
Revision as of 19:40, 6 June 2020 by Kevmwangi (talk | contribs) (Created page with "Responsiveness is a dimension of service quality that refers to the willingness of the service provider to be helpful and prompt in providing service. ==Definition== Acco...")
Responsiveness is a dimension of service quality that refers to the willingness of the service provider to be helpful and prompt in providing service.
Definition
According to Managing Quality by Foster (6th edition),
- Responsiveness. A dimension of service quality that refers to the willingness of the service provider to be helpful and prompt in providing service.