Service transaction analysis
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Service transaction analysis (sTa) is a process for understanding how a firm interacts with customers. For customer service improvement. serviceability A dimension of quality that refers to a product's ease of repair.
Definition
According to Managing Quality by Foster (6th edition),
- Service transaction analysis (sTa). A process for understanding how a firm interacts with customers. For customer service improvement. serviceability A dimension of quality that refers to a product's ease of repair.
