Quality Systems is the course that covers those systems that have been created to improve quality. Managing Quality by Foster (6th edition) is the textbook; the images belong to this book and used here for references only.
Understanding Quality Concepts
Chapter 1 Differing Perspectives on Quality
- Quality.
Chapter 2 Quality Theory
Chapter 3 Global Supply Chain Quality and International Quality Standards
Designing and Assuring Quality
Chapter 4 Strategic Quality Planning
Chapter 5 The Voice of the Customer
Chapter 6 The Voice of the Market
Chapter 7 Quality and Innovation in Product and Process Design
Chapter 8 Designing Quality Services
Chapter 9 Managing Supplier Quality in the Supply Chain
Implementing Quality
Chapter 10 The Tools of Quality
Chapter 11 Statistically Based Quality Improvement for Variables
Chapter 12 Statistically Based Quality Improvement for Attributes
Chapter 13 Lean-Six Sigma Management and Tools
Forever Improving the Quality System
Chapter 14 Managing Quality Improvement Teams and Projects
Chapter 15 Implementing and Validating the Quality System
