Value-added
Revision as of 22:17, 7 June 2020 by Kevmwangi (talk | contribs) (Created page with "Value-added is a customer-based perspective on quality that is used by services, manufacturing, and public sector organizations. The concept of value-added involves a subj...")
Value-added is a customer-based perspective on quality that is used by services, manufacturing, and public sector organizations. The concept of value-added involves a subjective assessment of the efficacy of every step in the process for the customer.
Definition
According to Managing Quality by Foster (6th edition),
- Value-added. A customer-based perspective on quality that is used by services, manufacturing, and public sector organizations. The concept of value-added involves a subjective assessment of the efficacy of every step in the process for the customer.
