Cost of poor quality
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Cost of poor quality (COPQ) is the costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs.
Definition
According to Macroeconomics by Mankiw (7th edition),
- Cost of poor quality (COPQ). The costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs.
