Customer service
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Customer service is activities related to enhancing the customer experience, including such pursuits as observation of use of the product to discover the hazards inherent during use (and misuse); feeding the information back to all concerned; providing training and warnings to users.
Definition
According to Macroeconomics by Mankiw (7th edition),
- Customer service. Activities related to enhancing the customer experience, including such pursuits as observation of use of the product to discover the hazards inherent during use (and misuse); feeding the information back to all concerned; providing training and warnings to users.
