Customer needs spreadsheet

Customer needs spreadsheet is a spreadsheet tool depicting the relationship between customer communities and the statements of need. Needs strongly relating to a wide customer base subsequently rise in priority when features are considered. Advanced forms of this spreadsheet and others appear as the "house of quality," or quality function deployment (QFD).

Definition

According to Juran's Quality Handbook by Defeo (7th edition),

Customer needs spreadsheet. A spreadsheet tool depicting the relationship between customer communities and the statements of need. Needs strongly relating to a wide customer base subsequently rise in priority when features are considered. Advanced forms of this spreadsheet and others appear as the "house of quality," or quality function deployment (QFD).