Diagnostic journey

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Diagnostic journey is from symptoms to theories about what may cause the symptom(s); from theories to testing of the theories; from tests to establishing root cause(s).

Definition

According to Juran's Quality Handbook by Defeo (7th edition),

Diagnostic journey. From symptoms to theories about what may cause the symptom(s); from theories to testing of the theories; from tests to establishing root cause(s).
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