Performance excellence
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Performance excellence is the state achieved by an organization that is pursuing superior results with a set of universal methods aimed at improving the quality of its goods, services, processes, people, and financial performance.
Definition
According to Juran's Quality Handbook by Defeo (7th edition),
- Performance excellence. The state achieved by an organization that is pursuing superior results with a set of universal methods aimed at improving the quality of its goods, services, processes, people, and financial performance.
