Conformance quality

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Conformance quality is the degree to which all the produced units are identical and meet the promised specifications.

Definition

According to Marketing Management by Keller and Kotler (15th edition),

Conformance quality. The degree to which all the produced units are identical and meet the promised specifications.

According to Cost Accounting by Horngren, Datar, Rajan (14th edition),

Conformance quality. Refers to the performance of a product or service relative to its design and product specifications.

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