Variability

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Variability is the amount of diversity allowed in each step of service provision.

Definitions

According to the Marketing Communications by Fill (5th edition),

Variability. The amount of diversity allowed in each step of service provision.

According to the INCOSE Systems Engineering Handbook (4th edition),

Variability. Of a product line refers to characteristics that may differ among members of the product line (ISO 26550 2nd Cd).

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