Effectiveness
Effectiveness. The degree to which an enterprise does those activities that result in achieving its goals. In other words, effectiveness is the measure of how an enterprise meets the needs of its clientele or customers.
Definitions
According to Organizational Behavior by Robbins and Judge (17th edition),
- Effectiveness. The degree to which an organization meets the needs of its clientele or customers.
According to Cost Accounting by Horngren, Datar, Rajan (14th edition),
- Effectiveness. The degree to which a predetermined objective or target is met.
According to Management by Robbins and Coulter (14th edition),
- Effectiveness. Doing the right things, or doing those work activities that will result in achieving goals.
According to the ITIL Foundation 4e by Axelos,
- Effectiveness. A measure of whether the objectives of a practice, service or activity have been achieved.
Related concepts
- Performance. The end result of an activity.
- Efficiency is the degree to which an enterprise gets the most outputs from the least amount of inputs.
Efficiency is doing things right; effectiveness is doing the right things. -- Peter Drucker, management consultant
