Call
Revision as of 02:25, 12 December 2020 by Gary (talk | contribs) (Created page with "A call is a social interaction (e.g. a telephone call) with the service desk. A call could result in an incident or a service request being logged. ==Definitions== A...")
A call is a social interaction (e.g. a telephone call) with the service desk. A call could result in an incident or a service request being logged.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Call. An interaction (e.g. a telephone call) with the service desk. A call could result in an incident or a service request being logged.
