Incident management
Revision as of 18:43, 12 December 2020 by Gary (talk | contribs) (Created page with "Incident management is the practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible. ==Definitions== Accordin...")
Incident management is the practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Incident management. The practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
