Service action
Revision as of 23:13, 12 December 2020 by Gary (talk | contribs) (Created page with "A service action is any action required to deliver a service output to a user. Service actions may be performed by a service provider resource, by service users, or jointl...")
A service action is any action required to deliver a service output to a user. Service actions may be performed by a service provider resource, by service users, or jointly.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service action. Any action required to deliver a service output to a user. Service actions may be performed by a service provider resource, by service users, or jointly.
