Service request
Revision as of 01:03, 13 December 2020 by Gary (talk | contribs) (Created page with "A service request is any request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delive...")
A service request is any request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service request. A request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
