ITIL service value chain

An ITIL service value chain is an operating model for service providers that covers all the key activities required to effectively manage products and services.

Definitions

According to the ITIL Foundation 4e by Axelos,

ITIL service value chain. An operating model for service providers that covers all the key activities required to effectively manage products and services.

Activities

Main wikipage: Value chain activity

Axelos classification

The ITIL Foundation 4e by Axelos emphasizes value co-creation as its key concept and recognizes the following six value chain activities:

• Engage.
• Plan.
• Design and transition.
• Obtain or build.
• Deliver and support.
• Improve.

PIEDOD is a mnemonic that can be used to memorize these six activities.