ITIL 4 Foundation

The ITIL 4 Foundation (hereinafter, the Credential) is the credential that AXELOS Limited designs, markets, delivers, and owns as the lowest level of its certification in the information technology service management.

Certification exam

Knowledge scope

Main wikipage: ITIL Foundation 4e by Axelos

The ITIL Foundation 4e by Axelos publication provides the knowledge scope for the Credential. Its key concepts include service management, four dimensions of service management, service value system, ITIL guiding principles, ITIL service value chain, and ITIL practices.

Exam mechanics

o 60 minutes
▪ Candidates taking the exam in a language that is not in their native or working language may be awarded 25% extra time, i.e. 75 minutes in total
o 40 questions, each question is worth 1 mark
▪ 'standard'
▪ 'missing word'
▪ 'list' (2 correct items)
▪ Very rarely, 'negative' ("what is NOT…")
o Pass mark: 65% or higher (26 marks or above)
o Bloom's levels 1 and 2
▪ 9 questions at Bloom's Level 1 (Recall) = 22.5%
▪ 31 questions at Bloom's Level 2 (Understand, Describe, Explain) = 77.5%

Tips

Preparation

● Take practice exams
o You should aim to score a 75% or higher on your practice exams
▪ The real certification only requires a 65% or higher to pass
▪ Aim higher to ensure a pass on exam day!
o If you need additional practice exams, check Udemy, or other reputable sources.

Exam scheduling

● Order your exam voucher
o When you feel confident, order your exam voucher.
o These vouchers will let you take the exam from any location worldwide
o You will take the exam at PeopleCert.org using the "Web Proctoring Service"
▪ You will need a webcam and microphone to take the exam
● Schedule your exam
o Once you have your voucher, use the directions included with your voucher to create your free PeopleCert and schedule your exam

Exam taking

● Take the exam
o On exam day, your desk must be clean of all materials
o You may have a single piece of clean white paper to use on the exam and a pen/pencil to take notes during the exam
o You will need a Photo ID to prove to the proctor who you are before starting the exam
▪ Add "ITIL 4 Foundation certified" to your resume or CV

Post-exam

● ITIL 4 Foundation is just the first certification in the ITIL path to becoming an ITIL Master
● When you are ready to move up the certification path, choose either the Managing Professional or Strategic Leader path to begin.
● Come back and join us in our courses dedicated to passing each of the ITIL Specialist, ITIL Strategist, or ITIL Leade certification exams!