Service request

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A service request is any request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.


Definitions

According to the ITIL Foundation 4e by Axelos,

Service request. A request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.

Practice

Main wikipage: Service request management practice
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