Relationship management practice

Relationship management practice (hereinafter, the Practice) is the practice to establish and nurture links between an organization and its stakeholders at strategic and tactical levels. The Practice relates to relationship management and service management. This Practice is a part of the ITIL practices.

Definitions

According to the ITIL Foundation 4e by Axelos,

Relationship management practice. The practice of establishing and nurturing links between an organization and its stakeholders at strategic and tactical levels.

Purpose

The purpose of the relationship management practice is to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.