Emotional intelligence

Emotional intelligence (hereinafter, the Ability) is the ability to detect and to manage emotional cues and information.

Key concepts

Emotional dissonance. Inconsistencies between the emotions people feel and the emotions they project.
Surface acting. Hiding one's inner feelings and forgoing emotional expressions in response to display rules.
Deep acting. Trying to modify one's true inner feelings based on display rules.
Mindfulness. Objectively and deliberately evaluating the emotional situation in the moment.