Performance excellence

Performance excellence is the state achieved by an organization that is pursuing superior results with a set of universal methods aimed at improving the quality of its goods, services, processes, people, and financial performance.

Definition

According to Juran's Quality Handbook by Defeo (7th edition),

Performance excellence. The state achieved by an organization that is pursuing superior results with a set of universal methods aimed at improving the quality of its goods, services, processes, people, and financial performance.