Quality Systems

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Quality Systems is the course that covers those systems that have been created to improve quality. Managing Quality by Foster (6th edition) is the textbook; the images belong to this book and used here for references only.


Understanding Quality Concepts

Main wikipage: Quality Concepts

Chapter 1 Differing Perspectives on Quality

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Chapter 2 Quality Theory

Chapter 3 Global Supply Chain Quality and International Quality Standards

Designing and Assuring Quality

Chapter 4 Strategic Quality Planning

Chapter 5 The Voice of the Customer

Chapter 6 The Voice of the Market

Chapter 7 Quality and Innovation in Product and Process Design

Chapter 8 Designing Quality Services

Chapter 9 Managing Supplier Quality in the Supply Chain

Implementing Quality

Chapter 10 The Tools of Quality

Chapter 11 Statistically Based Quality Improvement for Variables

Chapter 12 Statistically Based Quality Improvement for Attributes

Chapter 13 Lean-Six Sigma Management and Tools

Forever Improving the Quality System

Chapter 14 Managing Quality Improvement Teams and Projects

Chapter 15 Implementing and Validating the Quality System

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