Business-Process Outsourcing

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Business-Process Outsourcing (BPO) is when a firm contracts with an outside firm(s) to take over some of their functional operations, such as human resources, information systems, payroll, accounting, or customer service.

Definition

According to the Strategic Management by David and David (15th edition),

Business-Process Outsourcing (BPO). When a firm contracts with an outside firm(s) to take over some of their functional operations, such as human resources, information systems, payroll, accounting, or customer service.
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