Business process management

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Business process management (BPM) is a process to sustain the changes made from a portfolio of improvement projects.

Definition

According to Juran's Quality Handbook by Defeo (7th edition),

Business process management (BPM). A process to sustain the changes made from a portfolio of improvement projects.

According to the BABOK Guide (3rd edition),

Business process management (BPM). A management discipline that determines how manual and automated processes are created, modified, cancelled, and governed.
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