Continual improvement practice
Continual improvement practice (hereinafter, the Practice) is the practice to align the services with changing business needs. The Practice relates to Kaizen (continuous improvement) and service management. This Practice caps the ITIL practices.
Contents
Definitions
According to the ITIL Foundation 4e by Axelos,
- Continual improvement practice. The practice of aligning an organization's practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.
Purpose
The purpose of the Practice is to align the organization's practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices or any element involved in the efficient and effective management of products and services.
Key activities
The key activities are:
- To encourage continual improvement across the organization
- To secure time and budget for continual improvement
- To identify and log improvement opportunities
- To assess and prioritize improvement opportunities
- To make business cases for improvement action
- To plan and implement improvements
- To measure and evaluate improvement results
- To coordinate improvement activities across the organization
Register
A continual improvement register (CIR) is a database or structured document to track and manage improvement ideas from identification through to final action.
