Design thinking

Design thinking is approaching management problems as designers approach design problems.

Definitions

According to Management by Robbins and Coulter (14th edition),

Design thinking. Approaching management problems as designers approach design problems.

According to the ITIL Foundation 4e by Axelos,

Design thinking. A practical and human-centred approach used by product and service designers to solve complex problems and find practical and creative solutions that meet the needs of an organization and its customers.