Front-back format

Front-back format is an organizational design that separates customer service and production. An organization that has two parts: one part that focuses on the customers and the market (the front), and one part that develops products and services (the back).

Definition

According to the HRBoK Guide,

Front-back format. An organizational design that separates customer service and production. An organization that has two parts: one part that focuses on the customers and the market (the front), and one part that develops products and services (the back).