Glossary

Glossary is the chief weapon used to remove the ambiguity of words and terms between parties, especially customers and providers.

Definitions

According to Juran's Quality Handbook by Defeo (7th edition),

Glossary. The chief weapon used to remove the ambiguity of words and terms between parties, especially customers and providers. A working dictionary of in-context usage, such as, What does "comfortable" mean for an office chair?