Quality function deployment
(Redirected from House of quality)
Quality function deployment (also known by its acronym, QFD; alternatively known as house of quality) involves developing a matrix that includes customer preferences and engineering product attributes. A QFD matrix allows a firm to analyze quantitatively the relationship between customer needs and design attributes.
Definition
According to Managing Quality by Foster (6th edition),
- Quality function deployment (QFD). QFD involves developing a matrix that includes customer preferences and engineering product attributes. A QFD matrix allows a firm to analyze quantitatively the relationship between customer needs and design attributes.
- House of quality. Another name for quality function deployment.
According to Juran's Quality Handbook by Defeo (7th edition),
- Quality function deployment. A valuable tool for collecting and organizing the required information needed to complete the operational quality planning process.
