Managing for quality

Managing for quality is a set of universal methods that an enterprise, a business, an agency, a university, a hospital, or any organization can use to attain superior results by ensuring that all goods, services, and processes meet stakeholder needs.

Definition

According to Juran's Quality Handbook by Defeo (7th edition),

Managing for quality. A set of universal methods that an enterprise, a business, an agency, a university, a hospital, or any organization can use to attain superior results by ensuring that all goods, services, and processes meet stakeholder needs.