Organizational citizenship behavior
Organizational citizenship behavior is discretionary behavior that contributes to the psychological and social environment of the workplace.
Definitions
According to Organizational Behavior by Robbins and Judge (17th edition),
- Organizational citizenship behavior. Discretionary behavior that contributes to the psychological and social environment of the workplace.
According to Management by Robbins and Coulter (14th edition),
- Organizational citizenship behavior. Discretionary behavior that is not part of employee's formal job requirements, but which promotes the effective functioning of the organization.
