Remedial journey

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Remedial journey is from root causes to remedial changes in the process to remove or go around the cause(s); from remedies to testing and proving the remedies under operating conditions; from workable remedies to dealing with resistance to change; from dealing with resistance to establishing new controls to hold the gains.

Definition

According to Juran's Quality Handbook by Defeo (7th edition),

Remedial journey. From root causes to remedial changes in the process to remove or go around the cause(s); from remedies to testing and proving the remedies under operating conditions; from workable remedies to dealing with resistance to change; from dealing with resistance to establishing new controls to hold the gains.
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