Service value system

A service value system (SVS) is a model representing how all the components and activities of an organization work together to facilitate value co-creation.

Definitions

According to the ITIL Foundation 4e by Axelos,

Service value system (SVS). A model representing how all the components and activities of an organization work together to facilitate value creation.

● What is the Service Value System?
o The ITIL service value system *SVS) describes how all the components and activities of the organization work together as a system to enable value creation.
▪ These components and activities, together with the organization's resources, can be configured and reconfigured in multiple combinations in a flexible way as circumstances change, but this requires the integration and coordination of activities, practices, teams, authorities and responsibilities to be truly effective.
o The purpose of the SVS is to ensure that the organization continually co-creates value with all stakeholders through the use and management of products and services.
● Inputs of the SVS
o Opportunities represent options or possibilities to add vale for stakeholders or otherwise improve the organization.
o Demand is the need or desire for products and services among internal and external consumers.
● Outcome of the SVS
o The outcome of the SVS is value. The SVS can enable the creation of many different types of value for a wide group of stakeholders.
● Components of the SVS
o The guiding principles are recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
o Governance is the means by which an organization is directed and controlled.

o The service value chain is a set of interconnected activities that an organization performs in order to deliver a valuable product or service to its consumers and to facilitate value realization.
o The ITIL practices are sets of organizational resources designed for performing work or accomplishing an objective.
▪ Resources are people, processes, documentation, information assets, technologies, supplier contracts, etc.
o Continual improvement is a recurring organizational activity performed at all levels to ensure that organization's performance continually meets stakeholders' expectations.
● Addressing the Challenge of Silos
o The ITIL SVS has been specifically architected to enable flexibility and discourage siloed working.